/* EVIPL Grievance & Suggestion Portal - Main Stylesheet */

/* --- CSS Variables (Extracted from evipl.in) --- */
:root {
  --cream: #FDFAF4;
  --warm-white: #FFF9F0;
  --terracotta: #C8604A;
  --terracotta-light: #E8846C;
  --terracotta-pale: #F5DDD7;
  --sage: #6B9E7E;
  --sage-light: #A8C9B4;
  --sage-pale: #E4F0E8;
  --gold: #D4A847;
  --gold-light: #ECC96A;
  --gold-pale: #FDF3D8;
  --slate: #2D3142;
  --text-dark: #1E1E1E;
  --text-mid: #4A4A4A;
  --text-light: #7A7A7A;
  --sand-pale: #F0E8DA;
  --white: #FFFFFF;
  
  --font-display: "DM Serif Display", serif;
  --font-body: "DM Sans", sans-serif;
  --font-quote: "Cormorant Garamond", serif;
  
  --shadow-sm: 0 2px 4px rgba(0, 0, 0, 0.02);
  --shadow-md: 0 8px 30px rgba(45, 49, 66, 0.06);
  --shadow-lg: 0 20px 40px rgba(45, 49, 66, 0.1);
  --transition-fast: 0.2s ease;
  --transition-normal: 0.35s ease;
}

/* --- Base Resets & Global Styles --- */
* {
  margin: 0;
  padding: 0;
  box-sizing: border-box;
}

body {
  font-family: var(--font-body);
  background-color: var(--cream);
  color: var(--text-dark);
  line-height: 1.6;
  overflow-x: hidden;
  -webkit-font-smoothing: antialiased;
}

h1, h2, h3, h4, h5, h6 {
  font-family: var(--font-display);
  font-weight: 400;
  color: var(--slate);
}

a {
  text-decoration: none;
  color: inherit;
}

button, input, select, textarea {
  font-family: inherit;
}

.hidden {
  display: none !important;
}

/* --- Custom Scrollbar --- */
::-webkit-scrollbar {
  width: 8px;
}
::-webkit-scrollbar-track {
  background: var(--cream);
}
::-webkit-scrollbar-thumb {
  background: var(--sand-pale);
  border-radius: 10px;
}
::-webkit-scrollbar-thumb:hover {
  background: var(--text-light);
}

/* --- Language Splash Overlay --- */
.splash-overlay {
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh;
  background-color: rgba(45, 49, 66, 0.6);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  z-index: 99999;
  display: flex;
  justify-content: center;
  align-items: center;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.5s ease, visibility 0.5s ease;
}

.splash-overlay.active {
  opacity: 1;
  visibility: visible;
}

.splash-content {
  background: var(--warm-white);
  padding: 3rem 2.5rem;
  border-radius: 28px;
  border: 1px solid var(--sand-pale);
  box-shadow: var(--shadow-lg);
  max-width: 500px;
  width: 90%;
  text-align: center;
  transform: translateY(30px);
  transition: transform 0.5s cubic-bezier(0.34, 1.56, 0.64, 1);
}

.splash-overlay.active .splash-content {
  transform: translateY(0);
}

.splash-logo {
  display: flex;
  justify-content: center;
  margin-bottom: 2rem;
}

.splash-content h2 {
  font-size: 1.8rem;
  margin-bottom: 0.5rem;
  line-height: 1.3;
}

.splash-content h2 .sub-lang {
  font-size: 1.2rem;
  color: var(--text-light);
  font-weight: 300;
  display: block;
  margin-top: 0.3rem;
}

.splash-content p {
  color: var(--text-mid);
  margin-bottom: 2.5rem;
  font-size: 0.95rem;
}

.splash-buttons {
  display: flex;
  gap: 1.2rem;
  justify-content: center;
}

@media (max-width: 480px) {
  .splash-buttons {
    flex-direction: column;
    gap: 0.8rem;
  }
}

/* --- Brand Logo CSS (Matches evipl.in) --- */
.logo-image {
  height: 70px;
  width: auto;
  display: block;
}

.logo-image-large {
  height: 140px;
  width: auto;
  display: block;
  margin: 0 auto;
}

.nav-logo, .custom-logo {
  font-family: Helvetica Neue, Helvetica, Arial, sans-serif;
  font-size: 2rem;
  color: var(--slate);
  text-decoration: none;
  display: inline-flex;
  align-items: baseline;
  position: relative;
  font-weight: 300;
  letter-spacing: -1px;
  user-select: none;
}

.custom-logo .i-letter {
  position: relative;
  display: inline-block;
  margin: 0 0.05em;
}

.custom-logo .top-dot {
  position: absolute;
  top: -0.1em;
  left: 50%;
  transform: translate(-50%);
  width: 0.35em;
  height: 0.35em;
  background-color: var(--terracotta);
  border-radius: 50%;
  animation: logo-glow 3s infinite alternate;
}

.custom-logo .estd {
  position: absolute;
  bottom: -0.5em;
  right: 0;
  font-size: 0.3em;
  font-family: var(--font-body);
  letter-spacing: 0.5px;
  color: var(--text-light);
}

@keyframes logo-glow {
  0% { box-shadow: 0 0 2px var(--terracotta); }
  100% { box-shadow: 0 0 8px var(--terracotta-light); }
}

/* --- App Header --- */
#app-header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(253, 250, 244, 0.9);
  backdrop-filter: blur(16px);
  -webkit-backdrop-filter: blur(16px);
  border-bottom: 1px solid rgba(45, 49, 66, 0.05);
  padding: 1.2rem 2rem;
  transition: all var(--transition-fast);
}

.header-container {
  max-width: 1200px;
  margin: 0 auto;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.header-actions {
  display: flex;
  gap: 1rem;
  align-items: center;
}

/* --- Buttons --- */
.pill-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
  padding: 0.75rem 1.8rem;
  border-radius: 100px;
  font-size: 0.9rem;
  font-weight: 500;
  transition: transform 0.25s ease, box-shadow 0.25s ease, background-color 0.25s ease;
  border: none;
  cursor: pointer;
  white-space: nowrap;
}

.pill-btn:hover {
  transform: translateY(-2px);
}

.pill-btn.primary {
  background-color: var(--terracotta);
  color: var(--white);
  box-shadow: 0 4px 15px rgba(200, 96, 74, 0.2);
}

.pill-btn.primary:hover {
  background-color: var(--terracotta-light);
  box-shadow: 0 6px 20px rgba(200, 96, 74, 0.35);
}

.pill-btn.outline {
  background: transparent;
  border: 1.5px solid var(--slate);
  color: var(--slate);
}

.pill-btn.outline:hover {
  background-color: var(--slate);
  color: var(--white);
}

.pill-btn.full-width {
  width: 100%;
}

.btn-sm {
  padding: 0.5rem 1.2rem;
  font-size: 0.8rem;
}

/* --- Header Action Controls --- */
.lang-toggle, .admin-toggle-btn {
  background: transparent;
  border: 1px solid var(--sand-pale);
  border-radius: 100px;
  padding: 0.6rem 1.2rem;
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--slate);
  display: flex;
  align-items: center;
  gap: 0.5rem;
  cursor: pointer;
  transition: all var(--transition-fast);
}

.lang-toggle:hover, .admin-toggle-btn:hover {
  border-color: var(--terracotta);
  background-color: var(--warm-white);
}

.admin-toggle-btn.active {
  background-color: var(--terracotta-pale);
  border-color: var(--terracotta);
  color: var(--terracotta);
}

.admin-toggle-btn i {
  color: var(--terracotta);
}

/* --- Hero Section --- */
.hero-section {
  padding: 4rem 2rem 2.5rem;
  text-align: center;
  position: relative;
  background-image: radial-gradient(var(--sand-pale) 1.5px, transparent 1.5px);
  background-size: 24px 24px;
}

.hero-overlay-shapes {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  pointer-events: none;
  overflow: hidden;
  z-index: 1;
}

.hero-shape {
  position: absolute;
  border-radius: 50%;
  filter: blur(80px);
  opacity: 0.15;
}

.hero-shape.shape-gold {
  width: 300px;
  height: 300px;
  top: -50px;
  right: 10%;
  background: var(--gold);
}

.hero-shape.shape-sage {
  width: 250px;
  height: 250px;
  bottom: 0px;
  left: 5%;
  background: var(--sage);
}

.hero-container {
  max-width: 800px;
  margin: 0 auto;
  position: relative;
  z-index: 2;
}

.privacy-badge {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  background-color: var(--sage-pale);
  border: 1px solid var(--sage-light);
  padding: 0.5rem 1.2rem;
  border-radius: 100px;
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--sage);
  margin-bottom: 2rem;
  box-shadow: var(--shadow-sm);
  max-width: 95%;
  text-align: left;
}

.badge-icon-pulse {
  animation: pulse-ring 2s infinite;
  flex-shrink: 0;
}

@keyframes pulse-ring {
  0% { transform: scale(1); opacity: 1; }
  50% { transform: scale(1.15); opacity: 0.7; }
  100% { transform: scale(1); opacity: 1; }
}

.hero-section h1 {
  font-size: clamp(2.2rem, 5vw, 3.8rem);
  line-height: 1.15;
  margin-bottom: 1rem;
}

.hero-desc {
  font-size: clamp(1rem, 2.5vw, 1.15rem);
  max-width: 600px;
  margin: 0 auto;
  color: var(--text-mid);
}

/* --- Main Layout --- */
.main-container {
  max-width: 850px;
  margin: 0 auto 6rem;
  padding: 0 1.5rem;
  z-index: 5;
  position: relative;
}

/* --- Tab Navigation --- */
.tab-nav {
  display: flex;
  border-bottom: 1.5px solid var(--sand-pale);
  margin-bottom: 2.5rem;
  gap: 1rem;
  overflow-x: auto;
}

.tab-btn {
  background: transparent;
  border: none;
  padding: 1rem 1.5rem;
  font-size: 1rem;
  font-weight: 500;
  color: var(--text-light);
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 0.6rem;
  position: relative;
  transition: color var(--transition-fast);
  white-space: nowrap;
}

.tab-btn:hover {
  color: var(--slate);
}

.tab-btn.active {
  color: var(--terracotta);
  font-weight: 600;
}

.tab-btn.active::after {
  content: "";
  position: absolute;
  bottom: -1.5px;
  left: 0;
  width: 100%;
  height: 2.5px;
  background-color: var(--terracotta);
  border-radius: 100px;
}

.tab-btn i {
  width: 18px;
  height: 18px;
}

/* --- Tab Views --- */
.tab-content {
  display: none;
}

.tab-content.active {
  display: block;
  animation: fade-in 0.4s ease-out forwards;
}

@keyframes fade-in {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

/* --- Card Base Styling --- */
.content-card {
  background-color: var(--white);
  border-radius: 28px;
  padding: 3rem;
  border: 1px solid rgba(45, 49, 66, 0.05);
  box-shadow: var(--shadow-md);
}

@media (max-width: 600px) {
  .content-card {
    padding: 1.8rem;
  }
}

/* --- Form Fields CSS --- */
.form-group {
  margin-bottom: 1.8rem;
  text-align: left;
}

.form-group label {
  display: block;
  font-weight: 500;
  margin-bottom: 0.6rem;
  font-size: 0.9rem;
  color: var(--slate);
}

.group-label {
  font-size: 0.95rem;
  font-weight: 600 !important;
}

.form-group input[type="text"],
.form-group input[type="tel"],
.form-group input[type="email"],
.form-group textarea,
.form-group select {
  width: 100%;
  padding: 0.9rem 1.2rem;
  border-radius: 14px;
  border: 1.5px solid var(--sand-pale);
  background-color: var(--warm-white);
  font-family: inherit;
  font-size: 0.95rem;
  color: var(--slate);
  transition: all var(--transition-fast);
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
  outline: none;
  border-color: var(--terracotta-light);
  box-shadow: 0 0 0 4px var(--terracotta-pale);
  background-color: var(--white);
}

.form-group textarea {
  resize: vertical;
}

.form-grid-two {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1.5rem;
}

@media (max-width: 600px) {
  .form-grid-two {
    grid-template-columns: 1fr;
    gap: 0;
  }
}

.helper-text {
  font-size: 0.78rem;
  color: var(--text-light);
  margin-top: 0.3rem;
}

/* --- Selection Buttons for Type --- */
.type-selector-buttons {
  display: flex;
  gap: 1rem;
  margin-top: 0.4rem;
}

.hidden-radio {
  display: none;
}

.type-btn {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.6rem;
  padding: 1rem;
  border-radius: 16px;
  border: 1.5px solid var(--sand-pale);
  background-color: var(--warm-white);
  cursor: pointer;
  font-weight: 500;
  transition: all var(--transition-fast);
  user-select: none;
}

.type-btn:hover {
  background-color: var(--white);
  border-color: var(--text-light);
}

.type-btn i {
  width: 18px;
  height: 18px;
}

.type-btn.active[data-type="complaint"] {
  border-color: var(--terracotta);
  background-color: var(--terracotta-pale);
  color: var(--terracotta);
}

.type-btn.active[data-type="suggestion"] {
  border-color: var(--sage);
  background-color: var(--sage-pale);
  color: var(--sage);
}

/* --- Custom Select Dropdowns --- */
.select-wrapper {
  position: relative;
  width: 100%;
}

.select-wrapper select {
  appearance: none;
  -webkit-appearance: none;
  cursor: pointer;
  padding-right: 2.5rem;
}

.select-arrow {
  position: absolute;
  right: 1.2rem;
  top: 50%;
  transform: translateY(-50%);
  width: 16px;
  height: 16px;
  pointer-events: none;
  color: var(--text-light);
  transition: color var(--transition-fast);
}

.select-wrapper select:focus + .select-arrow {
  color: var(--terracotta);
}

/* --- Switch Toggles (Anonymous Toggle) --- */
.anonymous-toggle-container {
  display: flex;
  justify-content: space-between;
  align-items: center;
  background-color: var(--warm-white);
  padding: 1.2rem 1.5rem;
  border-radius: 18px;
  border: 1px solid var(--sand-pale);
  margin-bottom: 2rem;
}

.anonymous-label-wrap {
  display: flex;
  gap: 1rem;
  align-items: center;
}

.anon-icon {
  width: 24px;
  height: 24px;
  color: var(--terracotta);
}

.anon-title {
  font-weight: 600 !important;
  margin-bottom: 0 !important;
}

.switch {
  position: relative;
  display: inline-block;
  width: 50px;
  height: 28px;
  flex-shrink: 0;
}

.switch input {
  opacity: 0;
  width: 0;
  height: 0;
}

.slider {
  position: absolute;
  cursor: pointer;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background-color: var(--sand-pale);
  transition: 0.4s;
  border-radius: 34px;
}

.slider:before {
  position: absolute;
  content: "";
  height: 20px;
  width: 20px;
  left: 4px;
  bottom: 4px;
  background-color: var(--white);
  transition: 0.4s;
  border-radius: 50%;
  box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

input:checked + .slider {
  background-color: var(--terracotta);
}

input:checked + .slider:before {
  transform: translateX(22px);
}

/* --- Locked/Disabled Contact Block UX --- */
.contact-fields-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1.5rem;
}

#contact-fields-block {
  transition: opacity 0.3s ease, filter 0.3s ease;
}

#contact-fields-block.disabled {
  opacity: 0.4;
  pointer-events: none;
  filter: blur(1px);
}

@media (max-width: 600px) {
  .contact-fields-grid {
    grid-template-columns: 1fr;
    gap: 0;
  }
}

.anonymous-active-badge {
  background-color: var(--sage-pale);
  border: 1px solid var(--sage-light);
  color: var(--sage);
  border-radius: 16px;
  padding: 1.2rem;
  display: flex;
  gap: 0.8rem;
  align-items: center;
  font-weight: 500;
  margin-bottom: 1.8rem;
  animation: slide-down 0.3s ease-out forwards;
}

@keyframes slide-down {
  from { opacity: 0; transform: translateY(-10px); }
  to { opacity: 1; transform: translateY(0); }
}

/* --- Custom Checkbox (Consent check) --- */
.consent-checkbox-container {
  margin-top: 1rem;
}

.custom-checkbox {
  display: flex;
  position: relative;
  padding-left: 2rem;
  cursor: pointer;
  font-size: 0.85rem;
  user-select: none;
  align-items: flex-start;
}

.custom-checkbox input {
  position: absolute;
  opacity: 0;
  cursor: pointer;
  height: 0;
  width: 0;
}

.checkmark {
  position: absolute;
  top: 3px;
  left: 0;
  height: 20px;
  width: 20px;
  background-color: var(--warm-white);
  border: 1.5px solid var(--sand-pale);
  border-radius: 6px;
  transition: all var(--transition-fast);
}

.custom-checkbox:hover input ~ .checkmark {
  border-color: var(--text-light);
}

.custom-checkbox input:checked ~ .checkmark {
  background-color: var(--terracotta);
  border-color: var(--terracotta);
}

.checkmark:after {
  content: "";
  position: absolute;
  display: none;
}

.custom-checkbox input:checked ~ .checkmark:after {
  display: block;
}

.custom-checkbox .checkmark:after {
  left: 6px;
  top: 2px;
  width: 5px;
  height: 10px;
  border: solid var(--white);
  border-width: 0 2px 2px 0;
  transform: rotate(45deg);
}

.checkbox-label {
  color: var(--text-mid);
  line-height: 1.4;
}

/* --- Error States & Validation Message --- */
.error-message-text {
  color: var(--terracotta);
  font-size: 0.78rem;
  display: none;
  margin-top: 0.4rem;
  font-weight: 500;
  animation: shake 0.3s ease-in-out;
}

.form-group.has-error input,
.form-group.has-error textarea,
.form-group.has-error select,
.form-group.has-error .checkmark {
  border-color: var(--terracotta);
  background-color: #FFF5F2;
}

.form-group.has-error .error-message-text {
  display: block;
}

@keyframes shake {
  0%, 100% { transform: translateX(0); }
  25% { transform: translateX(-4px); }
  75% { transform: translateX(4px); }
}

/* --- Status Tracking View --- */
.section-title {
  font-size: 1.8rem;
  margin-bottom: 0.5rem;
}

.section-subtitle {
  color: var(--text-light);
  font-size: 0.95rem;
  margin-bottom: 2rem;
}

.tracking-search-bar {
  display: flex;
  gap: 1rem;
}

.search-input-wrapper {
  position: relative;
  flex-grow: 1;
}

.search-input-wrapper input {
  padding-left: 2.8rem !important;
}

.search-icon {
  position: absolute;
  left: 1.2rem;
  top: 50%;
  transform: translateY(-50%);
  width: 18px;
  height: 18px;
  color: var(--text-light);
}

.search-error {
  margin-top: 0.5rem;
}

@media (max-width: 480px) {
  .tracking-search-bar {
    flex-direction: column;
    gap: 0.8rem;
  }
}

.divider {
  border: none;
  border-top: 1.5px solid var(--sand-pale);
  margin: 2.5rem 0;
}

.tracking-result-box {
  animation: fade-in 0.4s ease-out forwards;
  text-align: left;
}

.result-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1.8rem;
}

@media (max-width: 480px) {
  .result-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 1rem;
  }
}

.meta-label {
  font-size: 0.72rem;
  letter-spacing: 0.1em;
  text-transform: uppercase;
  color: var(--text-light);
  display: block;
}

.ref-id-display {
  font-size: 1.8rem;
  color: var(--slate);
  letter-spacing: 1px;
}

.badge {
  display: inline-flex;
  padding: 0.4rem 1rem;
  border-radius: 100px;
  font-size: 0.8rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.result-badges {
  display: flex;
  gap: 0.6rem;
}

.result-badges .badge:first-child {
  background-color: var(--sand-pale);
  color: var(--slate);
}

/* Status badge color keys */
.status-badge-pending {
  background-color: #FEF3C7;
  color: #D97706;
}

.status-badge-review {
  background-color: var(--sage-pale);
  color: var(--sage);
}

.status-badge-action {
  background-color: var(--gold-pale);
  color: #B45309;
}

.status-badge-resolved {
  background-color: #D1FAE5;
  color: #059669;
}

.result-meta-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1.2rem;
  background-color: var(--warm-white);
  padding: 1.2rem;
  border-radius: 18px;
  border: 1px solid var(--sand-pale);
  margin-bottom: 1.8rem;
  font-size: 0.9rem;
}

@media (max-width: 600px) {
  .result-meta-grid {
    grid-template-columns: 1fr;
    gap: 0.6rem;
  }
}

.details-text-box {
  background-color: var(--white);
  border: 1.5px solid var(--sand-pale);
  padding: 1.5rem;
  border-radius: 18px;
  margin-bottom: 2.5rem;
}

.details-text-box strong {
  display: block;
  font-size: 0.9rem;
  color: var(--slate);
  margin-bottom: 0.4rem;
}

.details-text-box p {
  color: var(--text-mid);
  white-space: pre-wrap;
}

.btn-download-receipt {
  margin-top: 1.5rem;
}

/* --- Timeline Component --- */
.timeline-title {
  font-size: 1.2rem;
  margin-bottom: 1.5rem;
  color: var(--slate);
  border-bottom: 1px solid var(--sand-pale);
  padding-bottom: 0.5rem;
}

.timeline {
  display: flex;
  flex-direction: column;
  position: relative;
  padding-left: 2rem;
}

.timeline::after {
  content: "";
  position: absolute;
  top: 8px;
  left: 7.5px;
  bottom: 8px;
  width: 3px;
  background-color: var(--sand-pale);
  z-index: 1;
}

.timeline-step {
  display: flex;
  position: relative;
  margin-bottom: 2.2rem;
  z-index: 2;
}

.timeline-step:last-child {
  margin-bottom: 0;
}

.step-bullet {
  position: absolute;
  left: -2rem;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background-color: var(--white);
  border: 3px solid var(--sand-pale);
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all var(--transition-normal);
}

.step-bullet i {
  display: none;
  width: 8px;
  height: 8px;
  color: var(--white);
}

.step-info {
  margin-left: 0.8rem;
}

.step-info h5 {
  font-size: 1.05rem;
  color: var(--text-light);
  font-weight: 600;
  margin-bottom: 0.2rem;
}

.step-date {
  font-size: 0.78rem;
  color: var(--text-light);
  margin-bottom: 0.3rem;
}

.step-desc {
  font-size: 0.88rem;
  color: var(--text-light);
}

/* Completed and active states for timeline steps */
.timeline-step.completed .step-bullet {
  background-color: var(--sage);
  border-color: var(--sage);
  transform: scale(1.2);
}

.timeline-step.completed .step-bullet i {
  display: block;
}

.timeline-step.completed h5 {
  color: var(--slate);
}

.timeline-step.completed .step-desc {
  color: var(--text-mid);
}

.timeline-step.active-step .step-bullet {
  background-color: var(--terracotta);
  border-color: var(--terracotta);
  transform: scale(1.3);
  box-shadow: 0 0 8px var(--terracotta-light);
}

.timeline-step.active-step .step-bullet i {
  display: block;
}

.timeline-step.active-step h5 {
  color: var(--terracotta);
}

.timeline-step.active-step .step-desc {
  color: var(--text-dark);
}

/* --- Tracking Error Box --- */
.tracking-error-box {
  display: flex;
  align-items: center;
  gap: 0.8rem;
  background-color: #FFF5F2;
  border: 1px solid var(--terracotta-pale);
  color: var(--terracotta);
  padding: 1.2rem;
  border-radius: 16px;
  margin-top: 2rem;
  font-weight: 500;
  animation: slide-down 0.3s ease-out forwards;
}

/* --- Admin Evaluation Dashboard --- */
.admin-dashboard-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 2.5rem;
  border-bottom: 1px solid var(--sand-pale);
  padding-bottom: 1.5rem;
}

@media (max-width: 600px) {
  .admin-dashboard-header {
    flex-direction: column;
    gap: 1rem;
  }
}

.admin-metrics-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 1.2rem;
  margin-bottom: 2.5rem;
}

@media (max-width: 768px) {
  .admin-metrics-row {
    grid-template-columns: 1fr 1fr;
  }
}

@media (max-width: 480px) {
  .admin-metrics-row {
    grid-template-columns: 1fr;
  }
}

.metric-card {
  background-color: var(--warm-white);
  border: 1.5px solid var(--sand-pale);
  padding: 1.5rem;
  border-radius: 20px;
  display: flex;
  align-items: center;
  gap: 1rem;
}

.metric-icon {
  width: 44px;
  height: 44px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.2rem;
  flex-shrink: 0;
}

.metric-icon.val-total { background-color: var(--sand-pale); color: var(--slate); }
.metric-icon.val-grievance { background-color: var(--terracotta-pale); color: var(--terracotta); }
.metric-icon.val-suggestion { background-color: var(--sage-pale); color: var(--sage); }
.metric-icon.val-resolved { background-color: #D1FAE5; color: #059669; }

.metric-data {
  display: flex;
  flex-direction: column;
}

.metric-num {
  font-family: var(--font-display);
  font-size: 1.8rem;
  line-height: 1;
  margin-bottom: 0.1rem;
  color: var(--slate);
}

.metric-name {
  font-size: 0.78rem;
  color: var(--text-light);
  font-weight: 500;
}

/* --- Admin Toolbar --- */
.admin-toolbar {
  display: flex;
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.filter-dropdowns {
  display: flex;
  gap: 0.8rem;
}

@media (max-width: 768px) {
  .admin-toolbar {
    flex-direction: column;
  }
}

/* --- Datatables --- */
.admin-table-container {
  width: 100%;
  overflow-x: auto;
  border: 1.5px solid var(--sand-pale);
  border-radius: 18px;
  background-color: var(--white);
}

.admin-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 0.9rem;
}

.admin-table th,
.admin-table td {
  padding: 1rem 1.2rem;
  border-bottom: 1px solid var(--sand-pale);
}

.admin-table th {
  background-color: var(--warm-white);
  font-weight: 600;
  color: var(--slate);
}

.admin-table tbody tr {
  cursor: pointer;
  transition: background-color var(--transition-fast);
}

.admin-table tbody tr:hover {
  background-color: var(--warm-white);
}

.admin-table tbody tr:last-child td {
  border-bottom: none;
}

.admin-empty-table {
  padding: 3rem 1.5rem;
  text-align: center;
  color: var(--text-light);
}

.admin-empty-table i {
  width: 48px;
  height: 48px;
  margin-bottom: 1rem;
  opacity: 0.4;
}

/* --- Popups & Modals (Success & Action Details) --- */
.modal-overlay {
  position: fixed;
  top: 0;
  left: 0;
  width: 100vw;
  height: 100vh;
  background-color: rgba(45, 49, 66, 0.6);
  backdrop-filter: blur(8px);
  -webkit-backdrop-filter: blur(8px);
  z-index: 9999;
  display: flex;
  align-items: center;
  justify-content: center;
  opacity: 0;
  visibility: hidden;
  transition: opacity 0.4s ease, visibility 0.4s ease;
}

.modal-overlay.active {
  opacity: 1;
  visibility: visible;
}

.modal-content {
  background: var(--warm-white);
  border-radius: 28px;
  border: 1px solid var(--sand-pale);
  box-shadow: var(--shadow-lg);
  padding: 3rem;
  max-width: 500px;
  width: 90%;
  text-align: center;
  transform: translateY(30px) scale(0.95);
  transition: transform 0.4s cubic-bezier(0.34, 1.56, 0.64, 1), opacity 0.4s ease;
  max-height: 90vh;
  overflow-y: auto;
}

.modal-overlay.active .modal-content {
  transform: translateY(0) scale(1);
}

.close-modal-btn {
  position: absolute;
  top: 1.5rem;
  right: 1.5rem;
  background: none;
  border: none;
  color: var(--text-light);
  cursor: pointer;
  transition: color var(--transition-fast);
}

.close-modal-btn:hover {
  color: var(--terracotta);
}

/* Success Modal Details */
.success-icon {
  width: 64px;
  height: 64px;
  color: var(--sage);
  margin: 0 auto 1.5rem;
}

.animate-success {
  animation: scale-pop 0.5s cubic-bezier(0.34, 1.56, 0.64, 1);
}

@keyframes scale-pop {
  from { transform: scale(0.6); opacity: 0; }
  to { transform: scale(1); opacity: 1; }
}

.success-ref-box {
  background-color: var(--white);
  border: 1.5px solid var(--sand-pale);
  border-radius: 18px;
  padding: 1.2rem;
  margin: 1.8rem 0 2.2rem;
}

.tracking-id-copy-row {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.8rem;
  margin-top: 0.2rem;
}

.ref-id-display-large {
  font-family: var(--font-body);
  font-size: 1.6rem;
  font-weight: 700;
  letter-spacing: 1px;
  color: var(--slate);
}

.icon-btn-action {
  background: var(--warm-white);
  border: 1px solid var(--sand-pale);
  border-radius: 8px;
  width: 36px;
  height: 36px;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  transition: all var(--transition-fast);
  color: var(--slate);
}

.icon-btn-action:hover {
  border-color: var(--terracotta);
  background-color: var(--white);
  color: var(--terracotta);
}

.modal-action-buttons {
  display: flex;
  gap: 1rem;
}

.modal-action-buttons button {
  flex: 1;
}

@media (max-width: 480px) {
  .modal-action-buttons {
    flex-direction: column;
    gap: 0.8rem;
  }
}

/* Admin Detail Modal Specifics */
.admin-detail-modal-content {
  text-align: left;
  max-width: 600px;
}

.admin-ref-badge {
  background-color: var(--slate);
  color: var(--white);
  padding: 0.3rem 0.8rem;
  border-radius: 6px;
  font-size: 0.8rem;
  font-weight: 700;
  letter-spacing: 0.5px;
  display: inline-block;
  margin-top: 0.5rem;
}

.admin-detail-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem 1.5rem;
  margin-bottom: 1.5rem;
}

@media (max-width: 480px) {
  .admin-detail-grid {
    grid-template-columns: 1fr;
  }
}

.detail-row {
  font-size: 0.9rem;
}

.full-width-row {
  grid-column: span 2;
}

@media (max-width: 480px) {
  .full-width-row {
    grid-column: span 1;
  }
}

.detail-label {
  font-weight: 600;
  color: var(--text-light);
}

.detail-value {
  color: var(--slate);
  font-weight: 500;
}

.detail-block {
  margin-bottom: 1.8rem;
}

.detail-desc-content {
  background-color: var(--white);
  border: 1.5px solid var(--sand-pale);
  padding: 1.2rem;
  border-radius: 14px;
  font-size: 0.92rem;
  color: var(--slate);
  margin-top: 0.4rem;
  max-height: 180px;
  overflow-y: auto;
  white-space: pre-wrap;
}

.admin-action-form {
  margin-top: 1.5rem;
}

/* --- Toast Engine CSS --- */
.toast-container {
  position: fixed;
  bottom: 2rem;
  right: 2rem;
  z-index: 999999;
  display: flex;
  flex-direction: column;
  gap: 0.8rem;
  max-width: 380px;
  width: 90%;
}

.toast {
  background-color: var(--white);
  border: 1px solid var(--sand-pale);
  padding: 1rem 1.2rem;
  border-radius: 16px;
  box-shadow: var(--shadow-lg);
  display: flex;
  align-items: center;
  gap: 0.8rem;
  transform: translateX(50px);
  opacity: 0;
  animation: toast-in 0.35s cubic-bezier(0.34, 1.56, 0.64, 1) forwards;
  position: relative;
  overflow: hidden;
}

.toast.toast-success { border-left: 4px solid var(--sage); }
.toast.toast-error { border-left: 4px solid var(--terracotta); }
.toast.toast-info { border-left: 4px solid var(--gold); }

.toast-message {
  font-size: 0.88rem;
  font-weight: 500;
  color: var(--slate);
  flex-grow: 1;
}

.toast-close {
  background: none;
  border: none;
  color: var(--text-light);
  cursor: pointer;
}

.toast-close:hover {
  color: var(--slate);
}

@keyframes toast-in {
  to { transform: translateX(0); opacity: 1; }
}

.toast-out {
  animation: toast-out-anim 0.3s ease-in forwards !important;
}

@keyframes toast-out-anim {
  to { transform: translateY(20px); opacity: 0; }
}

/* --- Cloudflare Turnstile CAPTCHA Styling --- */
.turnstile-container {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  margin: 1.8rem 0;
  min-height: 70px;
  text-align: center;
  width: 100%;
}

.turnstile-container .error-message-text {
  text-align: center;
  margin-top: 0.6rem;
  font-weight: 500;
}